Terms of Service

Rexli is a client management platform provided by Rexli Labs ("we", "us", "our"). These terms form the agreement between you and Rexli Labs. By creating an account, using a workspace, or continuing to use the service, you accept these terms. If you do not accept them, do not use the service.

If our registered entity details change, this page will be updated and the change applies from the update date shown at the top.

You must be of legal age to enter a binding contract in your jurisdiction, and at least 16 years old, to use the service. If you accept these terms for a business, you confirm you have authority to bind that business.

You are responsible for the accuracy of your account details, for keeping your credentials confidential, and for all activity that occurs under your account. Tell us promptly at the support address below if you believe your account has been accessed without your permission.

Each workspace is a separate tenant with its own records, settings and members. Workspace owners and admins control who is invited, what role they hold, and what each member can do. You are responsible for the actions of the people you invite to your workspace.

You decide which clients you add and what you share with them. Client portal users can only access records connected to their own client relationship. You are responsible for who you invite to your portals, for the accuracy of what you publish there, and for having the right to store the client information you enter.

Use the service for legitimate business purposes, comply with applicable law, and respect the rights of your clients and of third parties. Keep your workspace content lawful and only upload material you have the right to upload.

You must not use the service for unlawful purposes, fraud, spam or unsolicited bulk messaging; infringe intellectual property or privacy rights; store unlawful material; attempt to access another workspace's data; probe, scan, overload, scrape or disrupt the platform; introduce malware; reverse engineer or copy the service; circumvent plan limits or technical restrictions; or resell or redistribute the service without our written permission.

You keep ownership of the client records, content, files, form responses, messages, inquiries, service listings and reports you put into your workspace. We claim no ownership of your content.

You grant us a limited, non-exclusive license to host, store, transmit, back up, display and otherwise process your content solely to operate, secure and support the service for you, and to provide it to the users you authorize such as team members and client portal users. This license ends when the content is deleted, subject to routine backup cycles. Our handling of personal data is described in our Privacy Policy.

We rely on third-party providers for hosting, database and authentication, storage, email delivery and payments. Their availability can affect ours. Where you choose to sign in with a third-party identity provider such as Google, your use of that provider remains subject to that provider's own terms.

Workspaces can share links to external services such as Google Drive, Pixieset, Canva, Dropbox, Notion, social profiles and websites. We do not operate, control, host or review those services or their content. Using them is at your own risk and is governed by their terms and privacy practices, not ours.

Paid plans at launch are Starter at $29 per month or $290 per year, Growth at $79 per month or $790 per year, and Pro at $149 per month or $1,490 per year, in U.S. dollars and excluding any applicable tax. Plans include a maximum number of active clients and team members. Archived clients do not count toward limits, and a downgrade is blocked while current usage exceeds the target plan's limits.

Subscriptions renew automatically for the same term until canceled. We may change pricing for future terms and will give reasonable advance notice before a change affects your renewal.

New workspaces start a 14-day trial with Growth limits and no card required. When the trial ends without an active subscription, the workspace becomes read-only. Your data is retained, not deleted, and full access returns when you subscribe.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle.com Market Ltd sells, bills and invoices every Rexli subscription and handles applicable sales tax.

Payment, billing, renewal, cancellation and refund mechanics are governed by Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms. We do not receive or store your full card details.

You can cancel at any time from your billing settings or through Paddle. Cancellation stops future renewals. Your workspace keeps full access until the end of the period you already paid for, and then becomes read-only without data loss.

If you are not satisfied, you may request a full refund within 30 days of a charge. Refunds are processed by Paddle, our merchant of record, to the original payment method. To request one, visit paddle.net or email support@rexlilabs.com from the address on the workspace.

The product is actively developed. We may add, change or remove features. Where a change materially reduces functionality on a paid plan, we will give reasonable notice.

We work to keep the service available and secure, but we do not promise uninterrupted or error-free operation. Maintenance, third-party outages and events outside our control can interrupt access. We do not currently offer a contractual uptime guarantee or service credits.

You may stop using the service at any time. We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations, and we will use reasonable efforts to notify you first where practical. After termination you may request an export of your data within a reasonable period, after which it may be deleted.

Rexli Labs retains all rights in the Rexli software, interface, design, documentation and branding. You receive a limited, non-exclusive, non-transferable right to use the service within your selected plan for the duration of your subscription. No other rights are granted.

If you send us ideas, suggestions or feature requests, you grant us a perpetual, royalty-free right to use them to improve the service, with no obligation of confidentiality or compensation. You keep any rights you already held in your own materials.

To the fullest extent permitted by law, the service is provided "as is" and "as available", and we disclaim implied warranties including merchantability, fitness for a particular purpose and non-infringement. We do not provide legal, tax, medical, financial or other professional advice, and you remain responsible for your own professional obligations to your clients.

To the extent permitted by law, our aggregate liability arising out of or relating to the service is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, incidental, consequential, special or punitive damages, or for lost profits, revenue, data or goodwill. Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, death or personal injury.

You agree to indemnify and hold us harmless against third-party claims, damages and reasonable costs arising from your content, your use of the service, your relationship with your own clients, or your breach of these terms.

These terms are governed by the laws of the State of Colorado and applicable United States federal law, without regard to conflict-of-law rules. The state and federal courts located in Colorado have exclusive jurisdiction over disputes, and each party consents to that venue. If Rexli Labs completes formal entity registration in a different jurisdiction, this section will be updated on this page.

These terms, together with the Privacy Policy, are the entire agreement between us. If a provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver of it. You may not assign this agreement without our consent; we may assign it in connection with a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

We may update these terms as the product and business change. The update date at the top reflects the current version, and material changes will be communicated in the product or by email before they take effect. Continuing to use the service after a change means you accept the updated terms.

Questions about these terms can be sent to support@rexlilabs.com or raised through the in-app help page. Address them to Rexli Labs.